Question 1

Are the ceramic pieces dishwasher and microwave safe?

Accepted Answer

Although every ceramic item in the shop are dishwasher and microwavable safe, due to the delicate nature of most of our products, we strongly encourage hand washing.

Question 2

When will my item ship?

Accepted Answer

At this time, we currently ship twice a week on every Tuesday and Friday.

Question 3

What is the cost of shipping and do you ship internationally?

Accepted Answer

Shipping prices are $6 per item for most goods, however, lighter products (typically found under the "dew" category) have free shipping included.
 
At this time, we are only accepting orders within the continental US.

Question 4

What if my package arrives damaged?

Accepted Answer

If your order has been damaged in transit, please be sure to contact us as soon as you possibly can and include a photo. If it’s determined that the damage was caused by USPS, please be sure to file a claim through their website. We try to ensure that every item is safely packed to avoid any harm to your item(s). Refunds will be determined on a case by case basis.

Question 5

I am not happy with my purchase, can I send it back to you for a full refund?"

Accepted Answer

At this time, we do not accept returns, exchanges, or cancellations.

Question 6

Do you take custom orders?

Accepted Answer

If it's a request for products we currently make or have made in the past, we are happy to produce another one for you, but those are the only custom requests we are able to take at this time.

Question 7

Why aren't my Crystals working for me?

Accepted Answer

While the best of intentions are put forth in the Crystals offered at Of Dust & Dew, this form of metaphysical and spiritual healing is considered holistic and should not be used in place of conventional medicine or professional help. Although there is widespread and historical belief that Crystals have many healing and magical capabilities, we cannot guarantee that you will experience or benefit from such properties. Please be sure to seek professional help if you believe this is needed. Thank you!

Question 8

Where do your Crystals come from?

Accepted Answer

All stones are currently and ethically sourced from South America and Africa.

Question 9

Are your soaps and salves good for sensitive skin?

Accepted Answer

We pride ourselves with using whole and simple ingredients to produce an all-natural product. Since these ingredients are provided to us from nature, they usually lend themselves towards those of us who have sensitive skin. However, we also understand that allergies and sensitivities can drastically vary. 
 
Please refer to the list of ingredients that are provided for each specific item and make sure that you do not have allergies or sensitivities to any of those components before purchasing.

Question 10

What is your privacy policy?

Accepted Answer

We respect your privacy and do not provide or sell any information collected through our website to 3rd parties.

Question 11

Are your herbal products safe?

Accepted Answer

While the best of intentions are put forth in the herbal products offered at Of Dust & Dew, this method of care is considered holistic and should not be used in place of conventional medicine or professional help. Although there is widespread and historical belief that herbals have many healing and health benefits, these methods are not USDA approved we cannot guarantee that you will benefit from such properties. Please be sure to seek professional help if you believe this is needed. Thank you!

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